Position Overview
Outpatient Services (Ambulatory Care) includes all health services provided without the need for admission to hospital. A wide range of services are offered in Medicine Ambulatory Care settings including assessment and follow up appointments which allow clients to better manage acute and chronic conditions while reducing the reliance on hospitals.
The Respiratory and Sleep Medicine Department (DRSM) is a dedicated service for patients suffering from respiratory disorders and sleep-related conditions. This service is multi-disciplinary with input from medical specialities, nursing, and allied health professionals.
This position will report to the Office Manager of the Respiratory and Sleep Medicine Department (DRSM). Under general direction, this position provides administrative support to the DRSM service by assisting with the management of referrals and the booking and scheduling of appointments, billing of services rendered and patient record management whilst providing a high level of customer service as well as other general administrative duties.
Duties
Under limited direction of the Office Manager and Administration Manager you will perform Booking and Scheduling duties for the unit.
You will:
- Participate and coordinate administrative duties such as but not limited to; referral management, scheduling, booking, billing within a discreet unit to achieve the provision of a high-quality customer focused outpatient service.
- Record management-
- Coordination and setup clinics in the relevant IT systems.
- Maintain appropriate records and data into CHS, TCH and Outpatient databases and IT systems relevant to the unit/organisation.
- Problem solve and manage competing priorities to a high standard while providing direction and supporting other staff within the department.
- Knowledge of the Medical Benefits Schedule and ability to apply this knowledge into practice by raising and processing Medicare invoices (DB4) in accordance with the Medicare Benefits Scheme.
- Provide support to clinical staff within the department such as, but not limited to, being responsible for coordinating, communication, and the general functioning of a discreet unit.
- Undertake other duties appropriate to this level of classification which contribute to the operation of the organisation.
About you
CHS is committed to workforce diversity and to creating an inclusive workplace. As part of this commitment, we welcome applications from all diversity groups. Aboriginal and Torres Strait Islander peoples, people with disability and people who identify as LGBTQIA+ are particularly encouraged to apply.
Behavioural Capabilities
To be successful in this position, you will need the following attributes:
- Professional- ability to respond to and prioritise competing and often urgent requests in a calm and efficient manner. Excellent interpersonal skills and experience in establishing and maintaining internal and external working relationships
- Dedicated – Display professional and integrity while being adaptable and flexible to accommodate change and provide responsive services to meet clients’ needs. Strong administrative andorganizationalskills with a high degree of drive
- Conscientious – self-directed with a high level of emotional intelligence, attention detail resulting in the provision of accurate service and data.
Position Requirements / Qualifications
Mandatory
- CHS is leading the drive to digitally transform health service delivery in Australia through the implementation of a territory wide Digital Health Record. Computer literacy skills are required which are relevant to this role as you will be responsible for completing required documentation and becoming a proficient user of the Digital Health Record and/or other Information Technology systems; once proficient, you will need to remain current with changes, updates and contingencies.
Desirable
- Have an understanding of how the National Safety and Quality Health Service (NSQHS) indicators align with this role.
- Fulfil the responsibilities of this role in alignment to the CHS Exceptional Care Framework, Clinical Governance Framework, Partnering With Consumers Framework and all other related frameworks.
Please note prior to commencement successful candidates will be required to:
- Undergo a pre-employment National Police Check.
- Comply with Canberra Health Services Occupational Assessment, Screening and Vaccination policy.
What you require (key selection criteria)
These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience.
- Demonstrated strong organisational skills with an ability to actively problem solve, use initiative, and prioritise workloads to meet established deadlines whilst maintaining a high level of accuracy and attention to detail.
- Proven high level verbal and written communication with the ability to work progressively within and across interdisciplinary teams while fostering a positive work culture.
- Demonstrated experience in managing information technology systems and data integrity to deliver an efficient patient/customer orientated service whilst also maintaining client confidentiality.
- Well-developed interpersonal skills and oral communication skills, including the ability to liaise, consult and negotiate with stakeholders and work independently as well as in a team environment.
- Demonstrated understanding of, and adherence to, safety and quality standards, work, health and safety (WH&S) and the positive patient experience. Displays behaviour consistent with CHS’s values of reliable, progressive, respectful and kind.
Work environment description
The following work environment description outlines the inherent requirements of the role and indicates how frequently each of these requirements would need to be performed. Please note that the ACT Public Service is committed to providing reasonable adjustments and ensuring all individuals have equal opportunities in the workplace.
| Administrative | Frequency |
|---|---|
| Telephone use | Frequently |
| General computer use | Frequently |
| Extensive keying/data entry | Frequently |
| Graphical/analytical based | Occasionally |
| Sitting at a desk | Frequently |
| Standing for long periods | Occasionally |
| Psychosocial demands | Frequency |
|---|---|
| Distressed People e.g. Emergency or grief situations | Occasionally |
| Aggressive & Uncooperative People e.g. drug / alcohol, dementia, mental illness | Occasionally |
| Unpredictable People e.g. Dementia, mental illness, head injuries | Occasionally |
| Restraining e.g. involvement in physical containment of clients/consumers | Never |
| Exposure to Distressing Situations e.g. Child abuse, viewing dead / mutilated bodies; verbal abuse; domestic violence; suicide | Occasionally |
| Physical demands | Frequency |
|---|---|
| Distance walking (large buildings or inter-building transit) | Occasionally |
| Working outdoors | Never |
| Manual handling | Frequency |
|---|---|
| Lifting 0 - 9kg | Frequently |
| Lifting 10 - 15kg | Never |
| Lifting 16kg+ | Never |
| Climbing | Never |
| Running | Never |
| Reaching | Occasionally |
| Kneeling | Occasionally |
| Foot and leg movement | Frequently |
| Hand, arm and grasping movements | Frequently |
| Bending/squatting | Occasionally |
| Bend/Lean Forward from Waist/Trunk twisting | Never |
| Push/pull | Frequently |
| Sequential repetitive movements in a short amount of time | Frequently |
| Travel | Frequency |
|---|---|
| Frequent travel – multiple work sites | Occasionally |
| Frequent travel – driving | Never |
| Specific hazards | Frequency |
|---|---|
| Working at heights | Never |
| Exposure to extreme temperatures | Never |
| Operation of heavy machinery e.g. forklift | Never |
| Confined spaces | Never |
| Excessive noise | Never |
| Low lighting | Never |
| Handling of dangerous goods/equipment e.g. gases; liquids; biological. | Never |
| Slippery or uneven surfaces | Never |
Directorate: Canberra Health Services
Division:Medicine
Business Unit: Department of Respiratory and Sleep Medicine
Position number:P50556
Position title: Administration Officer – Booking & Scheduling
Classification: Administrative Services Officer 3
Location: The Canberra Hospital
Reporting relationships: Administration Officer – Booking & Scheduling >Office Manager/PA > Administration Manager
Canberra Health Services (CHS) is focussed on the delivery of high quality, effective, person-centred care. We provide acute, sub-acute, primary and community‐based health services, to the Australian Capital Territory (ACT) and surrounding regions.
More information can be found on the CHS website.
Our Vision: creating exceptional health care together
Our Role: to be a health service that is trusted by our community
Our Values: Reliable, Progressive, Respectful and Kind
